The advent of digital technology has transformed businesses’ relations with their customers. Customer relations centres have a paramount role in this new communication based on proximity.
In Bourgogne-Franche-Comté, internal and outsourced call centres continue to invest and recruit.
Customer relations in Bourogne-Franche-Comté
- 70 businesses
Some leading firms
Armatis, Banque Populaire BFC, Berner, Caisse d’Epargne, Comdata Group, CRC, Davi, EDF, Groupama, Leboncoin.fr, Leroy Merlin, Nutrisens, Qualicontact, SUEZ, Téléperformance, Teletech, Webhelp
- The regional Customer Relations Club, supported by AER BFC, promotes encounters, networking and the sharing of experience. Outsourcers and insourcers swap ideas over transversal subjects such as recruitment, training and changing job requirements.
- Institut National de la Relation Client